EXPERIENCE / FROM INSIDE THE BUSINESS
See the Operating Work
Austin Brings to Your Company.
Explore Austin’s work in company building, customer systems, reporting, support, and internal operations. Each story covers the business challenge, his contribution, and the operating lesson.
Building the Company as Its First Hire
Building processes, customer systems, reporting, and team foundations while working directly with ownership in an early-stage digital business.
Read the Operating Story →Connecting Customer Data, Lifecycle, and Retention
Experience building segmentation, CRM, lifecycle workflows, and reporting across digital-business environments with substantial customer audiences.
Read the Operating Story →Connecting Performance to Management Decisions
Building business intelligence, reporting, KPI definitions, and financial models that connect ecommerce performance with management decisions.
Read the Operating Story →Connecting CRM and Support to Improve Customer Handling
Operating experience connecting customer records, CRM handling, support workflows, and lifecycle information to improve how customer work is managed.
Read the Operating Story →Building Processes for Administration and a Growing Team
Experience creating SOPs, operational systems, and administrative automation across reporting, billing, payroll processes, hiring, and team operations.
Read the Operating Story →A FOCUSED FIRST STEP
Work Through Your Next Business Decision.
Bring a hiring, pricing, systems, or operating question. Work through the options with Austin and receive written next steps.